DÉJÀ VU

Shipping & Delivery Policy

This policy applies to the delivery and return of Déjà vu Bags ('the Seller') and to all orders placed through the Déjà vu online store ('the Buyer'). All shipping is within Australia via Australia Post.

 

When you purchase a Déjà vu Bag, you can choose to have it:

–     Posted to you via Australia Post tracked delivery, or

–     Collected in person by free pickup at an arranged time and location

Your bag is dispatched within 1–3 business days of purchase.

Every Déjà vu Bag comes with a prepaid Australia Post return label, so in most cases sending your filled bag back costs you nothing extra:

–     The prepaid label covers postage up to an estimated bag weight of [X kg]. This allowance is stated on your label and in your bag instructions

–     If your filled bag exceeds the prepaid weight allowance, the Seller is responsible for paying the difference (the gap between the prepaid amount and the actual postage cost) directly to Australia Post when lodging the bag at the counter

–     The prepaid label is valid for one lodgement of the Déjà vu Bag it was issued with, and may not be used for any other parcel

–     The label is tracked — please keep your lodgement receipt until we confirm your bag has arrived

–     Prefer not to post? You can arrange free drop-off or pickup of your filled bag with our team instead

–     Orders are dispatched within 1–3 business days of purchase via Australia Post tracked delivery

–     Shipping costs are calculated and displayed at checkout before you pay

–     Express Post is available at checkout for an additional cost

–     Free local pickup can be selected at checkout and collected at an arranged time

–     A tracking number is emailed to you as soon as your order is dispatched

Delivery timeframes are estimates provided by Australia Post and vary by destination (metro areas are typically faster than regional and remote areas). While Déjà vu is not the carrier, we are responsible for your order arriving within a reasonable time — if your order is significantly delayed, contact us and we will follow it up with Australia Post and keep you updated.

–     Buyer orders: if your order arrives damaged or does not arrive, contact us with your order number. We will investigate with Australia Post and, where a consumer guarantee has not been met, provide a remedy in line with the Australian Consumer Law (see our Returns & Exchanges Policy), which may include a replacement (where available) or a refund

–     Filled Déjà vu Bags sent with our prepaid tracked label: if tracking shows your bag has not arrived, contact us and we will lodge an enquiry with Australia Post and work with you in good faith on an outcome

–     Change-of-mind returns posted by a Buyer remain the Buyer's responsibility in transit, which is why we recommend a tracked service (see our Returns & Exchanges Policy)

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. This policy is governed by the laws of Western Australia.

ITEM	DETAIL
Bag delivery	Australia Post tracked, or free pickup
Prepaid return label	Included with every Déjà vu Bag — covers up to [X kg]
Excess weight	Gap paid by the Seller at the Australia Post counter when lodging
Order dispatch	Within 1–3 business days of purchase, via Australia Post tracked
Order shipping cost	Calculated at checkout — free local pickup also available

 

Déjà vu  |  dejavu.com.au  |  Questions? Contact us any time.